Corporate Headquarters
Our legal engineering, product development, and customer success teams operate from Petaling Jaya and Kuala Lumpur, delivering dedicated support to advocates, solicitors, and conveyancing departments throughout Malaysia.
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Principal Registered Office
CEC AUTOMATION AI SOLUTIONS (SSM: 202603162088)
Dataran 3 Two Square
Petaling Jaya, Selangor, Malaysia
Dataran 3 Two Square
Petaling Jaya, Selangor, Malaysia
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Technical Engineering & Operations Centre
Petaling Jaya, Selangor, Malaysia
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Departmental Direct Desks
General Inquiries: info@cecaiautomation.my
Customer Technical Support: support@cecaiautomation.my
Corporate Finance & Billing: billing@cecaiautomation.my
Privacy & Data Protection (DPO): privacy@cecaiautomation.my
Guaranteed ticket response within 2 business hours
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Operating Business Hours
Monday – Friday: 9:00 AM – 6:00 PM MYT (Malaysia Time / UTC+8)
Excluding Malaysian National & Selangor State Public Holidays
24/7 Automated System Monitoring active at cecaiautomation.my/status.html
Support Response SLAs by Priority:
Priority 1 (Platform Outage): Response < 1 hour (24/7 on-call)
Priority 2 (High Impact / OCR Degradation): Response < 2 business hours
Priority 3 (General / Billing / Template Inquiries): Response < 4 business hours