Master Software-as-a-Service Terms & Conditions

1. Parties and Binding Master Agreement

These Master Terms of Service and Conditions ("Terms" or "Agreement") constitute a legally binding contract entered into by and between CEC AUTOMATION AI SOLUTIONS (SSM Registration No. 202603162088) ("Company", "CecAI", "we", "us", or "our") and the legal practice, law firm, corporate entity, or individual legal professional ("Customer", "Subscriber", "You", or "Your") subscribing to, accessing, or utilizing the CecAI Studio™ platform, web applications, and developer APIs (collectively, the "Services").

By executing a digital order, creating an administrative account, subscribing to a paid tier, or issuing API calls, you represent and warrant that you possess full legal authority to bind your firm or corporate entity to these Terms. If you do not agree to these Terms, you must immediately refrain from accessing or utilizing the Services.

2. Definitions & Interpretation

Throughout this Agreement, the following terms shall possess the respective meanings assigned below:

• "Authorized User" means an employee, partner, associate, or conveyancing clerk designated by Customer to access the Services under Customer's multi-seat enterprise subscription.
• "Customer Data" means all legal documents, land title deeds (*Geran Hakmilik*), MyKad / Passport copies, SSM business profiles, loan facility letters, draft contracts, and matter information uploaded to the platform by Customer or Authorized Users.
• "Generated Instruments" means the assembled legal documents, Borang 14A instruments of transfer, Borang 16A charges, and SPA schedules synthesized by the platform utilizing Customer Data.
• "Proprietary Platform" means the software, machine learning algorithms, OCR engines, DocIntelligence™ models, FlowRunner™ orchestration pipelines, and DocIO™ document assembly software developed and operated by Company.
• "SLA" means the Service Level Agreement specifying a target 99.98% platform operational availability.

3. License Grant, Scope of Access & Multi-Seat Subscriptions

Subject to timely payment of applicable subscription fees and continuous adherence to these Terms, Company grants Customer a non-exclusive, non-transferable, revocable, worldwide commercial license to access and utilize the Services during the Subscription Term solely for Customer's internal legal practice and conveyancing workflow operations.

Customer may provision user accounts up to the seat limit specified in Customer's subscribed plan (e.g. 3 seats for Starter, 15 seats for Professional). Each user account is assigned to an individual Authorized User and may not be shared concurrently across multiple individuals.

4. Acceptable Use Policy & System Prohibitions

Customer agrees not to, and shall ensure that Authorized Users do not:

• Decompile, reverse engineer, disassemble, or extract source code or underlying neural weights of the Services;
• Utilize the Services, extracted outputs, or APIs to train, benchmark, fine-tune, or develop any competing commercial artificial intelligence or optical character recognition product;
• Bypass, alter, or breach any tenant isolation boundary, security gateway, authentication safeguard, or rate-limiting mechanism;
• Upload documents containing malicious code, trojans, ransomware, or unlawful content;
• Resell, sublicense, lease, timeshare, or commercially redistribute access to the platform to unverified third parties without Company's prior written authorization.

5. Legal Professional Privilege & Section 126 Evidence Act 1950

The Company expressly acknowledges the privileged and confidential nature of advocate-solicitor client communications pursuant to Section 126 of the Evidence Act 1950 of Malaysia. The Company provides the following contractual covenants:

• Complete Logical Tenant Isolation: All Customer Data is stored in cryptographically partitioned multi-tenant databases with dedicated cryptographic keys;
• End-to-End Encryption: Customer Data is protected by 256-bit AES encryption at rest and TLS 1.3 encryption in transit across all endpoints;
• Strict Zero Public AI Model Training: The Company unequivocally covenants that Customer Data, scanned conveyancing deeds, client personal information, and generated instruments are NEVER used to train, tune, or improve public or foundation artificial intelligence models. Processing occurs within quarantined private inference nodes.

6. Intellectual Property & Data Ownership

• Customer Data & Generated Instruments: Customer retains exclusive ownership, right, title, and interest in and to all Customer Data and all Generated Instruments synthesized by the Services. Company claims zero ownership in Customer's legal work product.
• Company Intellectual Property: Company retains all right, title, interest, and intellectual property rights in and to the Proprietary Platform, source code, neural network architectures, user interfaces, documentation, trade secrets, and trademarks.

7. Subscription Fees, Recurring Billing & Payment

Subscriptions are billed in Malaysian Ringgit (MYR) on a recurring monthly schedule pursuant to our Pricing & Recurring Billing Disclosures. Customer authorizes Company to charge Customer's designated payment card automatically on each monthly Billing Anniversary until cancelled.

8. Cancellation, Refunds & Service Level Credits

Customer may cancel subscription services at any time through the self-serve Stripe portal or by written email notice. All cancellation rules, the 14-Day Money-Back Guarantee, and SLA downtime credits are governed strictly by our Cancellation & Refund Policy.

9. Warranties & Disclaimers

Company warrants that the Services will function materially in accordance with published documentation under normal use and with an availability target of 99.98% uptime.

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE COMPLETELY ERROR-FREE OR THAT OCR RESULTS WILL BE 100% ACCURATE WITHOUT HUMAN VERIFICATION.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE MALAYSIAN LAW:

• NEITHER PARTY SHALL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS REPUTATION;
• THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES SHALL IN NO EVENT EXCEED THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

Customer agrees to defend, indemnify, and hold harmless Company from and against claims, losses, liabilities, and legal expenses arising out of Customer Data uploaded in violation of third-party rights, or failure by Customer's solicitors to independently verify legal documents prior to execution. Company agrees to defend Customer against third-party claims alleging that the Proprietary Platform infringes a Malaysian patent or copyright.

12. Post-Termination Data Portability & Cryptographic Purging

Upon termination or expiration of Customer's subscription, Customer may export all Customer Data and Generated Instruments within thirty (30) calendar days. Following this 30-day window, Company will cryptographically erase and purge Customer Data from active production databases in accordance with DoD 5220.22-M / NIST SP 800-88 sanitization standards.

13. Governing Law & Dispute Resolution

These Terms and any controversy or dispute arising out of or relating to them shall be governed exclusively by, and construed in accordance with, the laws of Malaysia. The parties agree to submit to the exclusive jurisdiction of the Courts of Malaysia in Kuala Lumpur, or upon mutual election, dispute resolution under the rules of the Asian International Arbitration Centre (AIAC).

14. Corporate Entity Contact Information